Precious Items
All care will be taken in all cases not to cause damage to any property. We do strongly recommend that any items that are of concern be moved to a safe place prior or pointed out to us at the time prior to the commencement of work.
Scratches
We only use non-abrasive industry approved techniques to clean glass via mop and squeegee, or water fed pole using purified water and a soft filament brush. Therefore, it isn’t possible for us to scratch glass surfaces during our cleaning process. Any scratches that may appear after our clean is due to dirt and dust covering them. Once a clean is done any pre-existing scratches will be far more noticeable through clean glass. Post construction cleans it is acknowledged that every care and proper procedure is taken it to minimise scratches on the glass when dealing with paint, render and mortar.
Hard water stains
Hard water staining or oxidation in form of water spots or a cloudy white build up on the glass can and does occur if the windows are not cleaned on a regular basis or the glass is close to any water source such as sprinklers or water run-off. Glass is a porous surface material that can be irreversibly damaged under these conditions. Our general window clean does not remove hard water stains or oxidation. Results of our clean may vary as a result, we have no control over this and do not offer refunds based on varied results.
Debris on the glass
Post construction or renovation debris such as paint, silicone, render, mortar in not included with our general window cleaning service. To have such items removed from the glass, the client must mention this during the quotation so that the additional time, labour, and chemicals required are factored into the quotation.
Window Tracks
Our prices are for cleaning glass, we do however give the window frames and tracks a complimentary wipe over as part of our general window clean. For a deep clean of the window or door tracks we recommend hiring a general cleaner to carry out this task, as it requires a vacuum cleaner and general cleaning equipment. Vacuuming tracks is not something offer.
Pressure Cleaning
Prior to us conducting any pressure cleaning works, we strongly suggest towels are placed at the base of any swung or sliding doors to prevent water getting into the building. Unless we’re notified prior to commencing work we will not be held spoonable for any water coming inside the building.
Cancellations
Bookings and scheduling appointments take a lot of time and energy coordinating with staff and arranging the daily workflow. We understand circumstances change and try to be flexible with our bookings. If you wish to reschedule or cancel a job, we require 48 hours’ notice. Failure to give the required notice will incur a $50 fee and/or 50% of the job pricing. Further bookings will not be permitted until the cancellation fee is made payable.
Payments
A tax invoice will be sent via email upon completion of the job. Our payment terms are net 14 days from the date of service. Builders and cleaning companies the same terms apply, however for first time jobs a 50 % upfront payment maybe requested prior to commencement of the job. In some cases, progress payments may be required for large scale projects involving long periods between build stages.
General Notes
By agreeing to our service via phone, SMS, email that is considered a binding and written contract. No further documents need to be signed unless at the discretion of Murray’s Window & Pressure Cleaning.
All staff and contractors employed by this business have Workcover, Police Checks, WWC and Public Liability Protection. These documents are available upon request.
